Legal Notice

I. Privacy Policy

1. Purpose of Collecting Personal Information

The collection of customers’ personal information serves the following purposes:

  • To support customers with bookings, payments, and service arrangements.
  • To provide information about our products, services, and requested assistance.
  • To send notifications about promotions and new services.
  • To resolve issues arising during the use of our services.

2. Scope of Information Collection

When making a reservation on our website, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Residential address

3. Data Retention Period

Members’ personal data will be stored until a request for cancellation is received or the member logs in to remove the information. In all other cases, personal data will be securely stored on the server of lanternboutiquehoian.com.

4. Parties with Access to Information

Personal information may be shared with:

  • Service providers involved in delivery or transportation services where necessary.
  • Authorized departments within the company responsible for customer service.
  • Partners participating in joint programs or outsourced services related to the purposes mentioned above, under strict confidentiality obligations.
  • Competent authorities when disclosure is required by law.
  • Business transferees in case of merger, acquisition, or partial transfer of business operations.

5. Organization Responsible for Data Collection and Management

Company Name: LOTUS TRADING INVESTMENT AND TOURISM JOINT STOCK COMPANY

Business Registration Number: 4001256273
Issued by: Department of Planning and Investment of Quang Nam Province (August 22, 2022)

Head Office:
330 Cua Dai Street, Son Pho 2 Block, Hoi An Dong Ward, Da Nang City, Vietnam

6. Access and Correction of Personal Information

If customers wish to access or update their personal information, please contact us via:

Hotline: +84 235 3923 357
Email: itm@lanternboutiquehoian.com

At lanternboutiquehoian.com, protecting your personal information is extremely important. We guarantee that your personal data will not be shared, sold, or rented to any third party.

Your information will only be used for the following purposes:

  • Improving service quality for customers
  • Resolving disputes or complaints
  • Compliance with legal requirements

If you have any questions or concerns regarding our privacy policy or the use of your personal information, please contact us via hotline or email above for prompt assistance.

II. Booking & Payment Policy

1. Booking Instructions

After reviewing room information on the website, guests may choose one of the following booking methods:

  • Option 1: Contact the hotel directly via phone for quick consultation and room availability confirmation.
  • Option 2: Book directly through the hotel’s website.

2. Check-in & Check-out Time

  • Check-in: From 15:00 (Early check-in is subject to room availability and may incur additional charges)
  • Check-out: Before 12:00 noon

Note: Additional services not included in the booking will be charged according to the hotel’s policy.

3. Payment Methods

After completing your booking, our reservation system will send a confirmation email. Guests are required to complete payment before the payment deadline using one of the following methods.

Online Payment

Guests may pay online using ATM cards or international credit cards through our secure payment gateway.

If the reservation system is not connected to the payment gateway, we will send a payment link via email.

Failure to complete payment before the deadline may result in cancellation of the reservation.

Offline Credit Card Authorization

If online payment is unavailable, we will provide a Credit Card Authorization Form. Guests must complete, sign, and return the form along with copies of the credit card (both sides) and identification (passport or ID).

Guests must present the original credit card upon check-in for verification.

If the cardholder cannot present the card, the booking must be paid using another card or cash, after which the original charge will be refunded. Refund processing may take approximately 21 working days.

If the guest does not arrive on the check-in date (no-show), the authorized amount will be charged and is non-refundable.

Guests staying at the hotel must be the cardholder.

We reserve the right to cancel reservations if required information is not provided before the payment deadline.

Bank Transfer Payment

Account Number: 112002941609
Account Holder: LOTUS TRADING INVESTMENT AND TOURISM JOINT STOCK COMPANY
Bank: Vietinbank – Hoi An Branch

Guests must include the following details in the transfer description:

  • Sender’s full name
  • Phone number
  • Booking confirmation number

We will confirm the booking once payment is received.

Failure to complete payment before the deadline may result in cancellation.

Direct Payment

Guests booking directly at the hotel may settle payment at the Front Desk either before check-in or before check-out depending on agreement.

Payment Security

We do not store any credit card or bank account information on our website. All online payments are processed through licensed third-party payment gateways operating legally in Vietnam. Payment security standards comply with the gateway provider’s regulations.

III. General Terms

1. Complaint Handling Procedure

In case of disputes after booking, customers may contact the hotel via hotline.

Complaints will be acknowledged within 24 hours and resolved as soon as possible.

2. Room Change or Date Amendment

Guests wishing to change room type or check-in/check-out dates should contact the reservations department for assistance.

Changes are subject to room availability.

3. Cancellation Policy

Cancellation policies may vary depending on the rate plan. The following is the standard cancellation policy if no specific policy is stated.

  • Cancellation 14 days prior to arrival: Full refund.
  • Cancellation within 14 days prior to arrival: 100% room charge applies.
  • No-show: 100% room charge applies.

4. Refund Policy

In cases where guests have already paid a deposit or full payment but must cancel their trip due to unavoidable circumstances, we will review the request.

Refund eligibility will depend on the specific booking conditions and will be confirmed via email.

Refund processing time: 21 – 30 working days, depending on the bank.

Refund method:

  • Bank account provided by the guest, or
  • The original credit card used for payment.

Refund fee: Free of charge

5. Notes

We reserve the right to modify or cancel policies at any time without prior notice.

We are not responsible for indirect or consequential damages, including changes due to force majeure events such as natural disasters, war, or other unforeseen circumstances.